QUESTIONS ABOUT SAFFRON & ROSE
WHERE ARE YOU LOCATED?
Our office and our atelier are located in Tbilisi, Georgia. Our team is located partly in Georgia and partly in Uzbekistan.
WHAT ARE YOUR BRAND VALUES AND MISSION?
Our mission is to preserve cultural heritage, ethnic and folk motifs and traditional crafts in handmade garments, designed to make you feel like having an incredible journey through time and distance even though being in familiar surroundings of your home, to make you feel fabulous and unique, yet to suit the times and fashion narratives.
- slow fashion and responsible consumption
- cultural heritage and traditional crafts
- support the crafters and small artisan communities, not factories and mass production
- freedom of self-expression, fashion as art, beyond trends and seasonality
- manual labor of hereditary artisans is genuine luxury
- decent working conditions of our crafters and collaborators and decent wage
WHO IS BEHIND YOUR BRAND?
Julia, the founder of Saffron & Rose:
I was born in a tiny city in the Urals in the family of musicians. My family is a mix of cultures: my grandmother was Ukranian and my grandfather was Armenian, born and raised in Samarkand, Uzbekistan. My husband is French with Polish roots and we speak three languages within our house in our everyday life. The passion for travel led me to discover over 80 countries and that is how I found the love and inspiration in the diversity of the world, peoples, their cultures, traditions and crafts. After years of searching for my own path, something that could light the fire inside and combine all that I crave for – art, travels, beauty and a purpose, one day the idea came up to me in the twinkling of an eye, right after I gave a birth to my baby girl in California. And that is how I got back to my roots.
Samarkand is the city of my childhood. I cherish the memories of our summers in the Margilan street family house, with huge tables full of Uzbek delicious meals, fleeing the summer heat under the grape trees, with all the relatives together, safe and sound. The city itself is a pure gem – this is where Uzbek, Armenians, Tajiks, Iranians, Tatars, Europeans, Koreans, Bukharan Jews coexist peacefully, their cultures, languages and traditions collide and form a vivid cultural canvas.
Silk Ikat and suzanis have put a spell on me. I feel deepest passion when I see these fabrics in the making, when I touch them or anticipate my new fabric orders, when we discuss the pattern with an artisan from the Fergana Valley. It’s a dreamlike feeling that doesn’t fade. I’ve been caught in the magic of this incredible art.
This is where I started, inspired by my Central Asia and by my daughter Kaia. And I hope I will be able to continue my journey to preserve, connect and mix the crafts of the world and fit them in the frame of urban style and individuality.
WHERE DO YOU PRODUCE YOUR GARMENTS?
In the meantime our garments are being produced partly in Uzbekistan by our talented hereditary artisans and partly in Georgia by our amazing tailors.
ARE YOU SUSTAINABLE?
We care about sustainability and here’s what we do to maintain it within Saffron & Rose:
Our products are handmade
Every garment is hand-made and minimum of equipment is used in its production, which allows us to reduce our carbon emissions.
We are zero-waste
We call our production ‘zero waste’ as we only make as many items as we can sell and we use the left-over fabrics to create small accesoires such as elastic scrunshies, hat bows and ribbons.
Decent working conditions
It’s extremely important for us to provide decent working conditions for our tailors – safe jobs and competitive wages. We follow the principles of equality with our tailors, sewers and artisans and ethical principles of business conduct.
We support slow fashion and strive to create pieces that will last for years.
We use natural materials in our collections such organic silk and cotton.
Each SR piece is packaged in a reusable linen bag that can be used in everyday life afterwards.
WHERE DO YOU FIND THE FABRICS FOR YOUR GARMENTS?
Оrganic silk and cotton are harvested in Uzbekistan and hand-crafted into the incredible Adras (Ikat) fabrics that we use to create our pieces. Suzani hand embroideries are also from different regions of Uzbekistan, mainly Samarkand, Bukhara and Tashkent and less often from Tajikistan.
WHAT MAKES YOUR FABRICS SO SPECIAL?
We use really special fabrics to create our amazing garments and these are not just words – genuine hand-woven Uzbek Adras (also known as Ikat) fabric is woven in narrow loom using ancient techniques in Uzbekistan. Ikat is the ancient Uzbek art of hand dyeing and then hand weaving silk and cotton threads into bright and vibrant traditional and complex designs. This process hasn’t changed in centuries. Ikat manufacturing consists of 12 steps of traditional hand craft considered as endangered due to globalization. They have become a UNESCO World Cultural Heritage and truly a symbol of Central Asia. These fabrics are not only super hard to create but also very hard to find.
SELECTING AND ORDERING
WHAT IS YOUR SIZE CHART?
We offer one-size-fits-all kimonos. These are oversized, loose fit garments designed to look fabulous on any body type and perfect for anyone regardless of the size.
We have covered sizes from XS to XXL in our kimonos.
Our dresses are designed to fit sizes XS to M/L.
Each our coat is of a regular size S, M or L, please refer to the product’s description.
DO YOU HAVE GARMENTS FOR MEN?
Yes, we do. Our kimonos are designed to fit everyone regardless of the gender. However some patterns may look a bit more feminine than the others. That’s why we pin the models in neutral colors that our male customers liked. These are the items that are designated as “unisex” pieces.
CAN I BUY A SINGLE ITEM FROM A SET?
We do not currently offer this option. However we do have multi-piece sets and we are working non-stop at expanding our range of accessories so that you could add, style and mix your set as your heart desires!
HOW DO YOU PACK YOUR GARMENTS?
All orders are packed in reusable linen bags which can be used in everyday life. Small garments such as kimonos, dresses and accessories are wrapped in perfumed paper additionally.
CAN I HAVE MY ORDER SENT TO SOMEONE AS A GIFT WITH A GIFT NOTE?
Yes. Please do mention this at checkout in the “comment’ column.
CAN I ORDER A ZERO WASTE PACKAGING?
You definitely can! Please add a NO BOX comment at check out. This means you will get your item delivered in our reusable linen tote with no additional wrapping paper.
CAN THE PRICES OF THE GARMENTS IN MY ORDER BE HIDDEN?
Sure thing, but please do reach out to us regarding this before placing the order or leave a note at checkout in the “comment’ column.
WILL AN OUT-OF-STOCK ITEM BE BACK IN STOCK?
Coats: each of our suzani coats is unique, however we can make a very similar model and sometimes the coats look alike because of the patterns and colors.
Puffers, kimono sets and dresses made of silk or cotton Ikat: please subscribe via the “Notify me” button on the product’s page to learn when the item you loved is back in stock.
HOW LONG DO I HAVE TO WAIT FOR MY GARMENT IF IT’S A PREORDER PIECE?
Please refer to the product’s description on the product’s page. It contains the information regarding the time of the production.
HOW MANY PROMO CODES CAN I USE WITH MY PURCHASE?
Only one promo code can be used during the purchase, promo codes can’t be combined.
DO YOU HAVE SALES?
We create timeless pieces in small quantities. Our collection is divided into 2 permanent seasons and the models remain unchanged. The cost of our fabrics is very high. These fabrics are rare, expensive and constantly growing in price. Demand for them exceeds supply. Manual labor has nothing to do with industrial large-scale production. We initially set a reasonable price therefore we don’t have seasonal sales. But here’s some amazing news: we offer some really good special offers and promo codes to our subscribers. So join the list if you don’t want to miss them!
CAN I PLACE AN ORDER FOR A MADE-TO-MEASURE ITEM?
You can order a custom suzani coat with us and a made-to-measure kimono/kaftan/kimono set. Please refer to the PRE-ORDER page for our fabrics selection.
Our size chart for the coats covers sizes from XS to XXL.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept Visa, Mastercard, American Express.
DO YOU HAVE A SHOWROOM OR AN OFFLINE SHOP?
In the meantime we do not have one.
DO YOU OFFER WHOLESALE OR BULK SALES OPPORTUNITIES?
We don’t do wholesales because our garments are of a very limited stock however we are delighted to offer a special discount on bulk orders. Please contact us at email@example.com to learn more.
WHERE DO YOU SHIP?
We ship internationally to anywhere in the world.
WHAT ARE MY DELIVERY OPTIONS?
To make your shopping experience better and to avoid long waiting times, we ship your order from two main locations – Georgia and France. If you have questions regarding the country from which your order will be shipped, please contact us at firstname.lastname@example.org.
We use EMS, ARAMEX and BOXETTE to ship internationally from Georgia.
We use COLISSIMO to ship internationally from France.
DO YOU SHIP TO PO BOXES?
Sadly, we can’t ship packages to PO boxes.
HOW LONG DOES THE SHIPPING TAKE?
International orders that are shipped from France via COLISSIMO usually arrive within 3-7 working days after the dispatch. Orders shipped from our office in Georgia via EMS usually take 7-12 working days to arrive. Orders shipped from our office in Georgia via ARAMEX or BOXETTE usually take 5-10 working days to arrive.
DO I NEED TO PAY ANY TAXES OR DUTIES?
On all international orders, import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
CAN I REJECT THE DELIVERY?
Please note, that if you decide to refuse the shipment, we will be unable to refund to you the shipping fees and/or any duties and taxes incurred. As soon as the returned package is received and checked by our team, we will issue a refund immediately.
HOW DO YOU WORK ON WEEKENDS AND HOLIDAYS?
Please note that processing time can exceed during holidays.
You can reach us online 7 days a week, Monday to Sunday, please note that our time zone is GMT+4.
Please note, due to the impacts of COVID-19 globally, many carriers may be experiencing delivery delays.
CAN I CANCEL THE SALE?
To cancel your order please contact us at email@example.com. Please note that it’s impossible to cancel the sale once your order has been dispatched.
HOW CAN I EXCHANGE/RETURN MY ORDER?
Please refer to the RETURNS & EXCHANGES page for details.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
On average, it only takes a few days for the money to appear on your account but please be aware that it may take up to 10 business days for the refund to be processed.
WHAT IF THE ITEM I RECEIVED IS FAULTY, DAMAGED OR INCOMPLETE?
If you received a damaged or an incorrect item, please contact us at firstname.lastname@example.org with a photo of the damaged/incorrect item and your order number.
If you need help with your purchase, have questions or would like to discuss collaboration, please reach out to email@example.com